Senior UX Researcher
Bridging the Physical and Digital Divide
Optimizing the Lowe's Omnichannel Store Map Experience
Lowe's Mobile App & Web (Store Mode)
2025 Webby Award Winner
Methodologies Used
Remote Moderated and In-Person Usability Testing
Contextual Inquiry
User Surveys
Macro Research
Competitive Benchmarking
Heuristic Analysis
Project Impact
Strategic Pivot